Terms of service
Effective Date: 10/26/2023
- Acceptance of Terms
These terms ("Terms") are a legal agreement between iBenzer Inc, located at 2230 119th St, College Point, NY, 11356, on behalf of itself and its subsidiaries and affiliates (collectively referred to as "Casing Bee," "us," "our," and "we"), and you, and if applicable, the entity or person on whose behalf you are entering into these Terms (also referred to as "your").
- Agreement to Terms
2.1. Please read these Terms carefully. By using this website (www.casingbee.com) or any related services (collectively referred to as the "Website"), you agree to be bound by these Terms. If you do not agree with these Terms, please do not access the Website or use our website.
3.Changes to Terms
iBenzer Inc reserves the right to modify or revise these Terms of Use at any time without prior notice. Your continued use of the website after any changes signifies your acceptance of those changes. You should review these terms each time you visit our website to stay informed about the applicable terms at that moment.
4.Use of the Website
4.1. You must be at least 18 years old to use this Website.
4.2. You are responsible for any activity conducted under your account.
4.3. You agree not to use the Website for any unlawful purpose or in a manner that violates these Terms.
4.4. You may not use this Website to engage in any advertising or promotional activities without our prior written consent.
5.Intellectual Property
5.1. All content on this Website, including but not limited to text, graphics, logos, images, audio, video, and software, is the property of iBenzer Inc or its licensors and is protected by copyright, trademark, and other intellectual property laws.
5.2. You may not reproduce, modify, distribute, or republish any content from this Website without our written consent.
6.User-Generated Content
6.1. You may submit or post content to the Website, including comments, reviews, or other user-generated content.
6.2. By submitting content, you grant iBenzer Inc a non-exclusive, royalty-free, worldwide, perpetual, and transferable right to use, modify, reproduce, distribute, and display that content.
6.3. You are solely responsible for any content you submit and must ensure it does not violate any applicable laws, infringe upon the rights of others, or contain offensive, defamatory, or harmful material.
7.Privacy
Please review our Privacy Policy ([Link to Privacy Policy]) to understand how we collect, use, and protect your personal information.
8.Disclaimers and Limitation of Liability
8.1. The information on this Website is provided "as is" and without any warranties, express or implied. iBenzer Inc disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement.
8.2. In no event will iBenzer Inc be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of the Website.
9.Termination
iBenzer Inc may, at its sole discretion, terminate or suspend your access to the Website for any reason, including violation of these Terms.
10.Governing Law
These Terms of Use are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. By using this website, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Queens, New York, for all disputes and legal actions that may arise from your use of the website and any related services.
11.Phone Number Contact Preferences and Opt-Out Information
By providing your phone number, including as part of your account, you consent to receive calls and/or text messages from us, our agents, and affiliates. This includes automated means, such as an automatic telephone dialing system or artificial or prerecorded voice, for various purposes, including marketing and service-related messages. Your consent is not required to receive our goods or services, so if you prefer not to receive calls or texts, please refrain from providing your phone number. You can opt-out at any time.
Please note that message and data rates may apply. The frequency of calls and text messages we send depends on your interactions with us. Any associated charges are billed and payable to your wireless service provider. For pricing plans and details, contact your wireless service provider. Text message services are offered "as is" and may not be available in all areas at all times. Each text message will include instructions on how to opt-out, and upon opting out, you will receive a confirmation message.
12.Third-Party Content and Linked Websites on Our Site
Our website may occasionally include links to third-party content or external websites. These links, including banner advertisements and sponsored links, are provided solely for your convenience. Please note that we are not responsible for the content of any websites accessible via these links, referred to as "linked sites."
We do not endorse or sponsor these linked sites or the information, products, or services they offer. Each linked site operates under its own set of terms of use and privacy policies. To access these linked sites, you may need to acquire additional products or services, such as a mobile device, internet access, or a data connection. Any costs associated with these additional products or services, including internet access or data transmission charges, are your responsibility.
Please be aware that all content on linked sites is beyond our control, and we make no representation or warranty regarding its relevance to us or our website, suitability for use or viewing, legality, or accuracy. Your interactions with linked sites are governed by the terms and policies established by those sites.
13.Return Policy (14-Day Window)
For a hassle-free shopping experience, we've set up a 14-day return window starting from your delivery date. After this period, regrettably, we can't offer assistance. Also, we may request an image of the item's condition. Please be aware that items marked "Sale" or part of a "BOGO" deal are not eligible for returns.
- For incorrect size or wrong color purchases made by the customer, we don't offer return labels but are happy to provide replacements of equal value. The returned item must be brand new, in its original packaging. We'll send a replacement once we confirm its condition. Please be aware that we can't replace items that haven't arrived, were damaged during delivery, are used, or not in brand-new condition. We're not responsible for return delivery; please contact the carrier. Also, remember to provide a valid tracking number and complete the return form; otherwise, the return is invalid. Please allow 7-10 business days for the return to be processed.
- In the unfortunate event that your order arrives damaged or if you receive the wrong item, we want to assure you that we've got a solution ready. You won't have to bear the burden of returning it on your own because we will provide you with a return label to make the process smooth and hassle-free. Not only that, but we also offer you the flexibility to choose between a full refund or a replacement, whichever suits your needs and preferences best. We believe in ensuring your satisfaction with your purchase and will do everything in our power to rectify the situation promptly.
CasingBee reserves the right to assess and adjust replacement claims and policies as needed.
- Shipping and Delivery Information
Handling Time: Our standard handling time for order processing is typically 48 hours. From Monday to Friday. Please note that this timeframe may vary during peak seasons or promotional periods. Once your order is processed and shipped, you will receive a confirmation email with the tracking information.
Delivery Time: The estimated delivery time within the United States for standard shipping is typically 3-8 business days. Please note that delivery times may vary based on your location and the shipping method chosen. It's important to understand that these shipping and delivery dates are provided as estimates and serve as a general guideline.
Liability for Shipping Delays: While we make every effort to ensure timely delivery, we cannot guarantee specific delivery dates. We shall not be held liable for any delays in shipments. In cases where we are unable to ship products within the specified time frame or within 30 days of order placement, we may seek your consent to extend the shipping period. In the absence of your consent, we reserve the right to cancel your order and provide a full refund, including shipping fees, within 7 working days.
Accurate Delivery Information: Please bear the responsibility of furnishing complete and accurate delivery address information during the ordering process. We will not assume liability for any issues arising from incomplete or inaccurate address information provided by you.
Shipping and Handling Charges: You are responsible for covering all shipping and handling charges as specified during the ordering process. These charges are meant to reimburse the costs incurred in processing, handling, packing, shipping, and delivering your order. The costs associated with delivery will be clearly presented to you on our website before you finalize your order. By submitting your order, you provide consent to these charges, so we advise reviewing them carefully during the checkout process. Your understanding and agreement with these terms are implicit upon order submission.
For any inquiries or concerns about shipping and delivery, please don't hesitate to contact our customer service team at support@casingbee.com. We are here to ensure a smooth shopping experience for you.
Transfer of Responsibility: The product becomes your responsibility from the moment we deliver it to the address you have provided. The risk of loss and title for products purchased passes to you upon delivery.
- Modifications and Cancellation Rights
- Order Changes and Cancellations: We accept order change and cancellation requests within a 2-hour window from the time of placing your order. To initiate this process, kindly send an email to our support team. In your email, please include your precise order number and the email address associated with your order for proper identification. If your request pertains to altering the chosen item, kindly provide the URL of the desired product. For changes related to device type, case type, or color, please furnish us with the specific details in your email to facilitate accurate assistance. In case you intend to modify the delivery address, ensure the address provided is precise and up-to-date.
- Important Note: Please be aware that once a tracking number is generated and provided for your order, including during the initial 2-hour timeframe, we are unable to accommodate any further modifications or cancellations. This is in line with our commitment to prompt and efficient order processing. We recommend reviewing your order details carefully before completing the purchase, especially if you foresee any potential changes or cancellations.
We value your satisfaction and aim to assist you to the best of our ability within the stipulated time frame. If you have any inquiries or require additional support, please do not hesitate to contact our customer service team at support@casingbee.com
16.Lost Package Liability
Once your order is shipped, it becomes the responsibility of USPS (United States Postal Service) or UPS. In the rare event that a package is lost, we recommend contacting your local carrier office for assistance. If a package remains lost after 14 days from being marked as "delivered," please reach out to Casing Bee. We may provide a complimentary replacement shipment, but please note that refunds are not applicable for lost orders.
17.Payment Methods and Product Pricing
Payment Methods: CasingBee offers you a variety of convenient payment options to enhance your shopping experience. We accept major credit and debit cards, including VISA and MASTER, providing you with flexibility in your transactions. To simplify your checkout process, we also offer secure and swift payment solutions such as Apple Pay. Furthermore, for your convenience and budgeting ease, we facilitate payment through popular services like After Pay and Klarna.
Product Pricing and Currency: The prices displayed for our products on the CasingBee website are presented in U.S. dollars (USD) and are applicable solely within the United States. Please be aware that these product prices may undergo occasional revisions to reflect market dynamics and other relevant factors. Notably, the prices you see do not encompass associated shipping and handling fees, nor do they include applicable sales taxes.
Sales Tax Responsibility: It is imperative to understand that you bear the responsibility for any state and local sales or use taxes that might be applicable to your order. To ensure full compliance with tax regulations, these relevant taxes will be itemized and added to your total invoice price during the checkout process. CasingBee remains committed to clarity and transparency in pricing, assisting you in making informed purchasing decisions. We appreciate your understanding and compliance with these terms.
18.Shipping Costs and Discount Code Clarification
Please be aware that any discount codes, promotions, or offers applied to your order do not affect the shipping costs associated with your purchase. Shipping fees will be calculated separately from the order total and will not be subject to discounts or promotions. It's important to note that discounts and promotions are applicable to the product prices only, and any shipping-related charges remain unaffected by these offers.
19.Pricing Discrepancies and Website Errors
In the event that a product is displayed on our Website with an incorrect price or accompanied by inaccurate information, we are committed to rectifying such discrepancies. Orders for products affected by these inaccuracies will be promptly reviewed and adjusted to reflect the accurate price and product details.
Please note that we retain the right to decline any orders that are placed on the Website due to these discrepancies.
- Product Images
Please keep in mind that the product images you see on our website are meant to provide a visual idea of our offerings. Your actual product and its packaging might have slight differences from the images, mainly due to the way colors are displayed on various devices.
Should you ever have questions or if something doesn't meet your expectations, our customer service team at support@casingbee.com is here to assist you.
21.Notice to California Residents
In the event that the website is classified as an electronic commercial service, as defined by California Civil Code Section 1789.3, California residents are afforded the following pertinent consumer rights information:
Provider of the website:
Provider: iBenzer Inc
E-mail: support@casingbee.com
Postal Address: 2230 119th St, College Point, New York, 11356
If the website is classified as an electronic commercial service, you have the option to submit a complaint concerning the website or to request additional information regarding its usage. Please send a written communication addressed to the 'Legal Department' at the address mentioned above.